Here are our rules and policies.
You may find more answers on our FAQ page.
- Registration and/ or class payment is due prior to attending class.
- All participants must be 18 years of age or older.
- Membership cards must be presented prior to taking class.
- Open Pole classes are only open to SSM Students or approved Out of Town guests. You must have taken a pole class and signed a liability waiver before attending any Open Pole.
- Cash, credit cards are accepted. NO CHECKS. Credit Cards must be at least $20 Cash ONLY for walk ins.
- If you are paying by cash please have the exact amount.
- No Children are Permitted.
- No Visitors are Permitted to view a class.
Due to the Structure of SSM, you must make a reservation in advance for any of our classes or services.
Please arrive at least 10 minutes prior to your first appointment to allow sufficient time to check in and address any concerns with the instructor.
A credit card deposit is required to hold appointments for personal training, private classes and parties. If you are counted as a “no show” and/or fail to cancel within 3 hours of your appointment you will lose that class charge. {lease Note: Parties; you MUST cancel 30 days before your party to get your deposit back. If after the 30 days you will NOT get your deposit back but you will have 60 in which to rebook.
SSM reserves the right to refuse service to anyone for the protection of our clients and staff.
If you are late, the class time that has been reserved for you will be reduced, so the next client will not be inconvenienced. We believe warm-ups are very important; if you are late to a Group /Levels Class you will not be permitted after the first 10 minutes, and therefore lose that class.
Upon booking, please advise us of any ailments, disabilities, high blood pressure, or pregnancy.
ALL group classes are Pre Registered only with limited enrollment. Class payments are non–refundable, there is no cash or credit card refund. Classes may be made up within the following 30 days if canceled 24 hours in advance of class start time. (Please note: if you are using a Membership Card the applicable dates stated on your voucher will still apply.) Failure to cancel your class 3 hours in advance, will forfeit your opportunity to make up your class. Late arrivals will result in a shortened appointment, or forfeiture of your spot Class.
All private lessons must be paid for at the time of the appointment. Payment for private lessons are non-refundable. Private lessons may be made up within the following 30 days if canceled 24 hours in advance of the class start time. (Please note: if you are using a private class card the applicable dates stated on your card will still apply.) Failure to cancel your party 24 hours in advance, will forfeit your opportunity to make up your class.
Gift Certificates are non-refundable. Failure to cancel or reschedule your appointment 24 hours in advance or a “no show” on a gift certificate is considered used.
All memberships, class courses, party deposits are non-refundable. Sorry, Memberships cards that are lost or stolen will be Charged $10 to replace. All sales are final.